UFA, Inc. ATCloud™ and ATCoach® ME Privacy Policy UFA, Inc. ATCloud™ and ATCoach® ME Privacy Policy Privacy Policy ​ This Privacy Policy was last updated on 15 April 2020. This Privacy Policy (“Privacy Policy”) explains how UFA, Inc. (“UFA”, “we” or “us”) uses information that may be collected through use of ATCloud (the “Site”) and client applications ATCoach ME and ATSpeak (the “Service”). The primary purpose of our Site and the Service it to allow users to access and perform Air Traffic Control training exercises using the client applications. The Service requires that you become a registered user and have a user account on the Site. We do not require the use of personally identifiable information for access and use of the Site. Anonymous user names are used. The Class Instructor/Administrator must provide you a Site user name. ​ Personally Identifiable Information We Collect and How We Use It ​ We do not require or collect personally identifiable information. ​ Other Information We Collect and How We Use It ​ Information that may be collected by using the Site includes usage of the Service, results of training exercises and audio recordings. As part of our product support for the Site and Service, we may be required to analyze reported problems. In such cases we will collect data on an anonymous basis for problem re-creation and resolution. We will not provide any such information to third parties. We may also use information to improve our Site and Service. ​ Children ​ We recognize the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. This Site is not intended for children under the age of 13 and we endeavor not to collect any personally identifiable information from children under the age of 13. We target the Site and its Service to adults and not to children under 13. ​ Disclosure of Information ​ We will not share or sell Site Information with third parties. Please refer to the sections above on collected information and how it may be used. We may also disclose information: (a) if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority, (b) to enforce these Terms of Use, or (c) to protect the safety of Users of our Site and our Service. ​ Data Retention ​ We retain collected data in anonymous form only for product support purposes. Please see the sections above for how information may be used. ​ Updating, Correcting and Deleting Your Information; Opt-out ​ If you believe that the Site has incorrect information that was provided as part of the Service, you should contact the Class Instructor/Administrator for updating, correcting or deleting information or remove your information in whole from the Site. ​ Security ​ The security of information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure and we are unable to guarantee the absolute security of information we have collected. ​ International Transfer ​ Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the information to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. ​ Links to Other Websites ​ The Site and Service may provide links to third party web sites or resources not associated with us and over which we do not have control (“External Web Sites”). Such links do not constitute an endorsement by UFA of the External Web Sites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that UFA is only providing these links as a convenience, and cannot be responsible for the content of such External Web Sites. ​ Material Changes ​ UFA reserves the right to change this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and will post notice of the change so it is visible when users log-on for the first time prior to said changes taking effect so that you are always aware of what information we may have access to and how we may use this information. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of the Site and/or Service will be subject to the then-current Privacy Policy. ​ Contact Us We welcome your comments or questions concerning our Privacy Policy. If you would like to contact UFA regarding this Privacy Policy, please contact us by emailing us at privacy@ufainc.com , or by mail: ​ UFA, Inc. Attn: ATCloud Privacy 80 Blanchard Road, Suite 200 Burlington, MA 01803 USA ​ ​ ​

Services / Airport Training Solutions Airport Training Solutions Highly interactive scenarios with realistic aircraft and vehicle dynamics presents a safe, reliable and effective training environment for airfield drivers of all experience levels. Real-time, high fidelity simulators enable standardized training, measure driving performance, and identify problem areas for improvement.

UFA is the World’s Premier Developer of Air Traffic Control Simulation Systems PRODUCTS CUSTOMERS UFA is the world’s premier developer of Air Traffic Control simulation systems, providing versatile controller training and research tools to leading air navigation service providers, military organizations, universities, and airports. SERVICES Intro Air Traffic Control Training Solutions Turnkey systems that support the complete ATC training cycle, from student controllers learning the basics to experienced controllers working in dense, complex environments. LEARN MORE Airport Training Solutions Highly interactive scenarios with realistic aircraft and vehicle dynamics offer a safe, reliable and effective training environment for airfield drivers of all experience levels. LEARN MORE Pilot Training Solutions Phraseology training for pilots of all levels as well as an automated, realistic and contextually correct ATC environment for cockpit sims. LEARN MORE Mobile & Remote Training Solutions Solutions giving students and instructors access to training tools outside of the traditional classroom setting. These systems can be used for individual self-paced training or in a group setting where the student, instructor and support are working together from different locations. LEARN MORE Military ATC Training Solutions Specialized ATC training platforms for our Military partners around the world. LEARN MORE OUR CUSTOMERS Our worldwide team brings more than 40 years experience in serving the needs of ANSPs, military organizations, universities, and ATC training academies. RECENT NEWS DFS Aviation Services and UFA supply equipment to Air Traffic Control academy in Baku Mar 21 2 min Former COO of FAA Air Traffic Organization Teri Bristol Joins UFA’s Board Mar 1 3 min UFA Completes Modernization Upgrade to One of the Top Aviation Universities in the United States Feb 28 2 min VIEW ALL NEWS

Services / Pilot Training Solutions Pilot Training Solutions UFA’s ATSpeak uses cutting edge voice recognition technology to train pilots of all levels on proper phraseology, while ATWorld provides an automated, realistic and contextually correct ATC environment for cockpit simulators. Interact with virtual Ground, Tower, and Approach Controllers through integrated voice recognition and response.

Terms and Conditions Terms and Conditions 1. Introduction ​ THIS AGREEMENT BINDS YOU OR THE COMPANY YOU REPRESENT (“YOU” OR “YOUR”) TO THE TERMS AND CONDITIONS SET FORTH HEREIN IN CONNECTION WITH YOUR USE OF UFA, INC.’S (“OUR”, “WE”, “COMPANY” OR “UFA”) SOFTWARE, SERVICES OR OTHER OFFERINGS ON OUR SITE (COLLECTIVELY, OUR “PRODUCTS”). BY USING ANY OF THE COMPANY PRODUCTS, YOU AGREE TO BECOME BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE COMPANY PRODUCTS. COMPANY’S ACCEPTANCE IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS. IF THESE TERMS AND CONDITIONS ARE CONSIDERED AN OFFER BY COMPANY, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS. ​ 2. Privacy ​ Any information submitted in connection with Your use of the Products is subject to the Privacy Policy available at www.ufainc.com/atcloud-privacy . ​ 3. General ​ Company reserves the right to revise these Terms in its sole discretion at any time by posting the changes on the Site. Changes become effective thirty (30) days after posting. Your continued use of Products after changes become effective shall mean that You accept those changes. You should visit the Site regularly to ensure You are aware of the latest version of the Terms. The Company may modify the Products at any time. You are solely responsible for all service, telephony, data charges and/or other fees and costs associated with Your access to and use of the Products, as Well as for obtaining and maintaining all telephone, computer hardware, and other equipment required for such access and use. All of Your use, access and other activities relating to the Site and the Products must be in compliance with all applicable laws and regulations, including, without limitations, laws relating to copyright and other intellectual property use, and to privacy and personal identity. In connection with Your use of the Products and Site, You must not provide incorrect or knowingly false information; copy, distribute, modify, reverse engineer, deface, tarnish, mutilate, hack, or interfere with the Products or operation of the Site; frame or embed the Site or Products; impersonate another person or gain unauthorized access to another person’s Account; introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Products or operation of the Site; scrape, spider, use a robot or other automated means of any kind to access the Products. ​ 4. General Disclaimer [Applicable for Operator provided Content] ​ We do not control Submitted Content (as defined below) posted on the Site and, as such, do not guarantee in any manner the reliability, validity, accuracy or truthfulness of such Submitted Content. You also understand that use of the Products may expose You to Submitted Content that You consider offensive, indecent, or objectionable. The Company has no responsibility to keep such content from You and no liability for Your access or use of any Submitted Content. The Site and Products may give You access to links to third-party Websites (“Third Party Sites”), either directly or through Content. The Company does not endorse any of these Third Party Sites and does not control them in any manner. Accordingly, the Company does not assume any liability associated with Third Party Sites. You need to take appropriate steps to determine whether accessing a Third Party Site is appropriate, and to protect Your personal information and privacy on such Third Party Site. ​ 5. Conduct ​ You may only access the Products for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to Your use of the Products. ​ 6. Registration ​ To use certain Products, You will need to register and obtain an account, username and password. When You register or are registered by the Operator, the information You provide to us during the registration process will help us in offering customer service and system management. You are solely responsible for maintaining the confidentiality of Your account, username, and password (collectively, Your “Account”) and for all activities associated with or occurring under Your Account. You represent and warrant that Your Account information will be accurate at all times. You must notify us (a) immediately of any unauthorized use of Your Account and any other breach of security, and (b) ensure that You exit from Your Account at the end of each use of the Products. We cannot and will not be responsible for any loss or damage arising from Your failure to comply with the foregoing requirements or as a result of use of Your Account, either with or without Your knowledge, prior to Your notifying us of unauthorized access to Your Account. ​ 7. 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You hereby represent and warrant that You have all licenses, rights, consents, and permissions necessary to grant the rights set forth in these Terms to Company with respect to Your Submitted Content and that Company shall not need to obtain any licenses, rights, consents, or permissions from, or make any payments to, any third party for any use or exploitation of Your Submitted Content as authorized in these Terms or have any liability to You or any other party as a result of any use or exploitation of Your Submitted Content as authorized in these Terms. ​ You hereby grant the Company a non-exclusive right and license to reproduce, distribute, publicly perform, offer, market and otherwise use and exploit the Submitted Content on the Site and through the Products, and sublicense it to Instructors and Users for these purposes directly or through third parties. Notwithstanding the foregoing, You have the right to remove all or any portion of Your Submitted Content from the Site at any time. Removal of Your Submitted Content will terminate the foregoing license and rights sixty (60) days after such removal as to new uses, provided, however, that any rights given to Users or Instructors prior to that time will continue in accordance with the terms granted to such Users or Instructors. ​ The Company hereby grants You (as a User) a limited, non-exclusive, non-transferable license to access and use Submitted Content and Company Content, for which You have paid all required fees, solely for Your personal, non-commercial, educational purposes through the Site and the Products, in accordance with these Terms and any conditions or restrictions associated with particular Courses or Products. All other uses are expressly prohibited absent Our express written consent. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, license, or otherwise transfer or use any Submitted Content or Company Content unless We give You explicit permission to do so. Submitted Content and Company Content is licensed, and not sold, to You. ​ THE COMPANY RESPECTS ALL COPYRIGHT, PRIVACY, DEFAMATION AND OTHER LAWS RELATING TO CONTENT AND INFORMATION AND WILL NOT TOLERATE VIOLATION OF SUCH LAWS. NOTWITHSTANDING THE FOREGOING, THE COMPANY DOES NOT SCREEN THE SUBMITTED CONTENT AND ALL USE OF THE SUBMITTED CONTENT BY YOU IS AT YOUR OWN RISK AND THE COMPANY SHALL HAVE NO LIABILITY FOR SUCH USE. IN PARTICULAR, NO REVIEW OR POSTING OR APPEARANCE OF THE SUBMITTED CONTENT ON THE SITE OR THROUGH THE PRODUCTS IS INTENDED TO ACT AS AN ENDORSEMENT OR REPRESENTATION THAT ANY SUBMITTED CONTENT IS FREE OF VIOLATION OF ANY COPYRIGHT, PRIVACY OR OTHER LAWS OR WILL SUIT A PARTICULAR PURPOSE OR BE ACCURATE OR USEFUL. If You believe that Submitted Content of Yours violates any law or regulation or is inaccurate or poses any risk whatsoever to a third party it is Your responsibility to take such steps You deem necessary to correct the situation. If You believe that Submitted Content of a third party or any Company Content violates any laws or regulations, including, without limitation, any copyright laws, You should report it to the Company at: ​ copyrightagent@ufainc.com ​ or ​ UFA, Inc. Attn: ATCloud Privacy 80 Blanchard Road, Suite 200 Burlington, MA 01803 USA ​ All rights not expressly granted in these Terms are retained by the Content owners and these Terms do not grant any implied licenses. ​ COPYRIGHT POLICY ​ The Digital Millennium Copyright Act (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials on the Sites infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Site are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow the Company to locate the material on the Site; (d) the name, address, telephone number, and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to the Site should be sent to: ​ copyrightagent@ufainc.com ​ or ​ UFA, Inc. Attn: ATCloud Privacy 80 Blanchard Road, Suite 200 Burlington, MA 01803 USA ​ We suggest that you consult your legal advisor before filing a notice. Also, be aware that there can be penalties for false claims under the DMCA. ​ 8. Trademarks ​ The trademarks, service marks, and logos (the “Trademarks”) used and displayed on the Site, in the Products or in any Company Content are Our registered or unregistered Trademarks or of Our suppliers or third parties and are protected pursuant to U.S. and foreign trademark laws. All rights are reserved and You may not alter or obscure the Trademarks, or link to them without Our prior approval. ​ 9. 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You may terminate Your use of the Site or the Products at any time, either by ceasing to access them, or by contacting us at support@ufainc.com . We have no obligation to retain any of Your Account or Submitted Content for any period of time beyond what may be required by applicable law. Upon termination, You must cease all use of the Site, Products and Content. All representations and warranties shall survive termination. ​ 13. Miscellaneous ​ 1. Entire Agreement. These Terms and any policies applicable to You posted on the Site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. ​ 2. Severability. If any provision of these Terms is found to be illegal, void or unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms. ​ 3. Waiver. A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. ​ 4. Notice. Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail. ​ 5. No Agency. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither the Company nor any other party to this Agreement shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound. ​ 6. These Terms and Your use of the Site and the Products shall be governed by the substantive laws of the Commonwealth of Massachusetts without reference to its choice or conflicts of law principles.

Privacy Policy Your Privacy This privacy statement applies to your use of all UFA, Inc websites. By using our sites you consent to the uses mentioned. UFA, Inc recognizes that your privacy is important to you and is committed to protecting your personal information by supporting and endorsing the state and national privacy legislation. UFA, Inc undertakes that: ​ We will only collect personal information from you with your prior knowledge and consent You can access our website home page and browse our site without disclosing personal information We will only use personal information provided by you for the purposes for which it was collected We will not disclose your personal information to a third party unless you consent or in other circumstances where such disclosure is required or authorized by law. ​ USE OF INFORMATION ​ Children ​ Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent. ​ Usage tracking ​ UFA tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. UFA does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser). UFA sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. ​ Cookies ​ We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. UFA uses cookies to track user traffic patterns (as described above). If you would like further information regarding this policy, please contact us at info@ufainc.com ​ Please Note ​ This privacy statement does not extend beyond UFA, Inc website. When linking to another site from this website, we recommend that you read the privacy statement of that site.

Services / Mobile and Remote Mobile and Remote Training Solutions Mobile solutions to allow students and instructors access to training tools outside of the traditional classroom setting. Each training product provides intuitive content development platforms to create custom training scenarios for self-paced or group remote learning.

Products / ATRadio ® ATRadio ® At A Glance ATRadio® is a software application that utilizes Voice-Over IP technology to simulate a Voice Communication System (VCS) in Air Traffic simulation environments. It is designed to model pilot and controller radio communication as well as ground based intra-facility and inter-­facility communication. This product utilizes UFA’s Headset Interface Unit (HIU), Headsets and PTT, PC workstations, and LCD touch screen displays. ATRadio provides an authentic replication of the ATC communications environment while offering a wide range of functions that facilitate the best practice of ATC simulations and training. Features Radio Communication Unlimited radio channels Fixed, emergency, and programmable channels Per channel transmit/receive mode selection Per channel transmit and receive activity indicators Push-­to-­talk (PTT) activated transmission on single or multiple channels Retransmission Receiver switch-­off while transmitting at controller position Ground Communication: Landline Manual and speed dial calling Conference calls Call queuing Call holding Automatic answer/hangup option Crash phone simulation Radio Communication: Intercom Press and talk based direct speech

Services / Military ATC Training Solutions Military ATC Training Solutions UFA’s ATC training platforms have been validated and are in use by our Military partners around the world. Customizable systems to comply with the unique training needs of our warfighters.

Products / ATVoice ® ATVoice ® At A Glance ATVoice® provides voice recognition control for UFA’s ATCoach® and ATTower® air traffic control simulation systems, as well as 3rd party systems, through the users’ spoken commands, adding realism, ease of use and flexibility to the simulation exercise. The product generates the appropriate pilot feedback/responses using a Text-To-Speech system. Multiple female and male pilot voices with distinct accents are available to increase training realism. As in the operational ATC setting, the simulation user talks directly to the pilots and the pilots in turn respond. Features ATVoice is built around a state of the art speech recognition system Accepts a user’s spoken commands, provides core recognition functions, coordinates and applies valid commands to the simulation exercise and provides appropriate pilot voice responses Responses are generated in real time based on data from the response files and the simulation application The user can control the speech rate, volume and pronunciation of each pilot’s voice. May be used in applications requiring voice recognition for non-native speakers of US English. UFA has developed several international Voice Models to support a variety of non-native speakers of US English accents and dialects Includes grammar files and tools that define the allowable voice commands or phraseology recognized by the system. In ATC applications, the grammar is typically defined in accordance with FAA, ICAO or other radio-telephony requirements. UFA optimizes each grammar to further increase recognition performance. Grammar files also include airspace specific information such as aircraft callsigns, facility names and navigational aids. ATVoice provides a mechanism, ATVgen, for dynamically adding this information to grammar files Voice Recording / Playback: Controller / pilot input can be recorded and played back with each simulation session via ATRecord Advantages ATVoice can be used as a means of controlling simulation applications, reducing or in some cases eliminating the need for human control via pseudo pilots or other means. The benefits of this approach are many: Lowers operating and recurring human resource costs Increases efficiency and throughput, particularly during high volume exercises Trains and enforces the use of proper phraseology Allows the user to independently train without extraneous resources

Products / ATSpeak ™ ATSpeak ™ At a Glance ATSpeak™ is an e-learning system for Air Traffic Control (ATC) phraseology, skills, and language training. Using UFA’s proprietary Voice Recognition and Response (VRR) technology, ATSpeak permits Controllers to practice their phraseology via motivational exercises that include text, images and audio. Multiple clearances make up an exercise and the exercise is timed and scored. Several exercises together can be collected into a course that the student must work through, optionally with a threshold passing grade, before moving on to the next exercise in the course. Reports and exportable student records are available. Features Whether used independently or as a complement to ATCoach® or ATTower®, ATSpeak provides a cost-effective ATC training environment ideal for building essential controller skills. Content rich exercises Speaker independent including accented English VRR Radar and tower phraseologies User-generated exercises and courses Courses with progress thresholds User reports and records Can be installed on portable laptops or low-cost PCs Gamification elements to motivate students and foster progress

Contact Contact Our worldwide team brings more than 40 years experience in serving the needs of ANSPs, military organizations, universities, and ATC training academies. Connect with UFA from anywhere in the world to learn more about our award-winning air traffic simulation products and services. SUBMIT > New Business ​ For new business please contact info@ufainc.com . Support ​ You always have backup with UFA. If you’re a customer seeking support, email us at support@ufainc.com . Marketing & Press ​ For press inquires, please email us at info@ufainc.com . Go to Maps Go to Maps Go to Maps Locations USA Boston Office ​ UFA, Inc. 80 Blanchard Road, Suite 200 Burlington, Massachusetts 01803 USA ​ info@ufainc.com Washington, D.C. Office ​ UFA, Inc. 20410 Observation Drive, Suite 200 Germantown, Maryland 20876 USA ​ Ms. Amy Parish +1 301 216 0380 aparish@ufainc.c om GERMANY ATCSim GmbH — Kaufbeuren Office ​ ATCSim GmbH Bavariaring 8, 87600 Kaufbeuren Germany ​ Mr. André Neubert +49 8341 / 99 539-10 andre.neubert@atcsim.de ATCSim GmbH — Mainz Office ​ ATCSim GmbH Haifa-Allee 38, 55128 Mainz Germany ​ Ms. Manuela Klose +49 6131 / 250 533-34 manuela@atcsim.de CANADA UFA Technologies — Cornwall Office ​ UFA Technologies Inc 1950 Montreal Rd, Suite D250 Cornwall, ON K6H 6L2 Canada ​ Mrs. Rebecca Davidson rdavidson@ufainc.com SINGAPORE Singapore Office ​ UFA, Inc. 33 Ubi Avenue 3 #07-49 408868 Singapore Singapore ​ Mr. Johnson Siew jsiew@ufainc.com